FAQs

Compounding is the preparation of a customized medication to solve a problem or meet a specific patient need. Compounding pharmacists work together with practitioners and their patients to decide on the most appropriate therapy for each individual. For example, if a person is unable to take medication orally (perhaps due to nausea), we may be able to place the needed medication into a transdermal cream that will allow the medication to be absorbed through the skin. Some individuals are unable to take a commercial product because it contains a dye, sugar, alcohol or lactose. We can solve the problem by compounding a medication without the problem-causing additive. If an elderly patient or small child needs a reduced strength of medication or is unable to swallow a tablet, we can compound a pleasantly flavored liquid that can be easily administered. Sometimes we can prepare dosage forms containing more than one medication to simplify a confusing schedule and reduce the potential for medication errors. Compounding pharmacies can prepare medications that are no longer available, discontinued or on back order. If you have problems giving medicine to your pets, we can help by compounding the drug into a form and flavor that the animal will enjoy!
Compounding requires specialized equipment and chemicals that are not available in most pharmacies. Our pharmacists have received extensive training in modern compounding techniques and regularly attend continuing education seminars. We also have a support network that continually generates new ideas. By combining the ageless art of compounding with the latest medical knowledge and state-of-the-art technology, we can offer practical solutions for our patients' medication problems.
Our customer care specialists and pharmacists are available in office or by phone Monday through Friday from 8:30 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 2:00 p.m.
95% of prescriptions are ready for pick up within 24 to 48 hours after the prescription is received. In some cases, medications have components that need to be ordered or made up in a sterile environment which can be up to 72 hours. As a courtesy, a pharmacy staff member will notify you via text or phone when your prescription is ready.
We do accept most insurance plans and are happy to bill them when it is cost effective for our patients. In some cases our cash price is lower than the patient's co-pay. There are a few insurance companies that are now not covering compounded medications, thus leaving the patient responsible for the cost. In the event that we are not contracted with your plan we can provide you with a claim form to obtain reimbursement. While you may be paying a pharmacy directly for a compounded prescription; most insurance plans should cover the final cost.
We can ship* your medications via LSO, FedEx or UPS if that doesn't work we can have them delivered via courier (Standard shipping rates apply)
Call us today, we can provide you with a list of physicians that are familiar with and prescribe compounded medications or have your doctor call and speak to one of our compounding pharmacists regarding any questions or concerns they might have.